FAQs

Customers can select from our uniquely crafted designed floral arrangements and baked goods that can be personalised and uniquely gift boxed.

At One Fine Bloom and Bakes we focus on freshness for both a flowers and our baked goods. Once products are selected by the customer and payment is completed online, we will then prepare the orders and deliver them straight to the door, with the confirmation notification sent to the sender.

Customisation of orders and Add-on gift options are available.

 We deliver across Melbourne. Delivery fees are calculated by km/radius basis.

The delivery cost will be added to your order during the checkout process and the price you pay is determined by the delivery postcode you enter. 

 Same Day Delivery - Monday to Saturday :
Orders must be received before 2:00 p.m. in the recipient's time zone to assure same-day delivery. Orders received after that time will be delivered the following day. Flower deliveries usually occur between 9:00am and 5:00pm.

Please note that these delivery times will likely be extended during busy floral events including (but not limited to) Mother's Day, Valentine's Day and Christmas.

Making your Selection on the products your after:
Simply browse our selection of flowers, baked goods and gifts via the homepage of our website.

Purchasing:
Once you have made your selection, select which size you wish to order and add any special extras to your shopping cart. Then proceed to the checkout.

Processing Your Payment:
Follow the steps to complete the Order Form, making sure that you complete all the * required fields.

Any additional information can be entered in the ‘Extra Information’ field.

After reviewing your order and checking that everything is correct, click the 'submit' button to send your order to us.

The order will be placed outside the delivery location in a cool/covered/protected area unless otherwise specified in the delivery instructions when the order is placed.

Apartment buildings can be difficult to deliver to, if there is somewhere in particular you would like the flowers left please let us know via the 'Special Instructions' field at the checkout.

Ensure the recipients contact number is added to the order form so contact can be made if necessary.

If you are not happy with the flowers or gift received, we kindly ask that you contact our team for review within 72 hours from the time of purchase via our email. A photograph of the flowers or gift is requested in order for us to determine the issue.

A response will usually be given within 24 hours of receiving the photo.

If non-delivery is the issue, we require notification within 1 week of the order being sent. We will however always look at things on a case-by-case basis and in that instance a redelivery or refund may be offered.

Refunds are processed within 3 – 7 business days of the customer being notified that their request for a full or partial refund has been granted. Funds are returned same way depending on their method of payment.